(*) Exclude non-Business Day period.
14.5 The Supplier will provide network operation support to the Customer and all escalation contacts in network operation support should be made available in 24 hours a day and 7 days a week.
14.6
Contact
The Supplier :
Level
Contact
Title
Location
Phone number and/or Email
Tier 1
VNOC
CTG Voice NOC
Hong Kong
+852 3728 9658
voice@chinatelecomglobal.com
Tier 2
Lucy Liu
VNOC Level 2
Hong Kong
+852 63720857
liulx@chinatelecomglobal.com
Tier 3
Keman Zhuo
VNOC Manager
Hong Kong
+852 63773976
kemanzhuo@chinatelecomglobal.com
15.
S ERVICE S USPENSION
15.1 Further to provisions of the MSA or in the absence of the MSA, the General Terms and Conditions, the Supplier may, without liability at any time and with immediate effect, suspend part or all of the operation of the A2P SMS Services where, in the Supplier's reasonable opinion:
(a)
any change in any Applicable Laws;
(b) the Customer is using the A2P SMS Services in a way which is fraudulent, unlawful or unauthorized;
(c) the Supplier suspects or has reason to suspect fraudulent, unlawful or unauthorized use of the A2P SMS Services by the Customer; or
(d) the Customer is using the A2P SMS Services in a way which damages or is likely to cause damage to the Supplier, the A2P SMS Services or to other Participating Operators.
URAPACTG19033V1-02.06.21CTE
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