Case Study - Schneider Consumer Group

SCHNEIDER CONSUMER GROUP A French household appliance company with a strong international presence in Asia, Europe, North Africa and Oceania. Schneider consumer group has reinvented traditional industry approaches to align with customer expectations and changes in the market.

At a glance

Challenges

Benefits

Tailored solution created for the requirements of Schneider

Schneider’s past suppliers did not have the capability to provide global connectivity effectively Complex cross-border requirements, ideally provided by a single operator

Adaptive project and pricing structure as project evolves

An experienced local customer support team with a quick response time

Unreliable or inadequate solutions for their international sites

Solutions China Telecom Europe (CTE) helped Schneider Consumer Group to migrate and deploy the connectivity services that link their Hong Kong sites to Shenzhen and Ningbo. This MPLS service provided high performing, seamless and secure connectivity. Our team of experts also provided quality global support with local understanding to advise, deliver and optimise these solutions and features to give the customer further confidence in our long-term partnership and their cross-regional business success. Benefits Tailored Solution created precisely to meet Schneider Group’s requirements The solutions from CTE have made major improvement on the customer’s connectivity communications between borders. By getting involved at the earliest possible stage, CTE is able to tailor the solution for the best possible connection speeds whilst keeping costs under control. An adaptive project management with a simplified billing system CTE is able to scale the project based off Schneider’s requirements and acts as a one-stop shop for cross-regional connectivity needs, allowing them structure their payment system under a single unified billing structure, giving them more time to focus on their end customer. An experienced local customer support team with rapid response times Our qualified, multilingual customer support engineers in Europe and project team based are able to provide 24x7 support to the project. Our professional team is certified to support on equipment from a wide range of hardware and software vendors, standing out as the experienced partners you can trust.

Objectives Schneider Consumer Group like many multinational companies was struggling to find a reliable and secure connectivity service to link up their various offices present in Asia. Existing suppliers were only able to provide connectivity services to a couple of cities in China. They required a local service provider with experience operating across regions with the capability to link up all of their branches in Asia to connect with all of their international locations.

“China Telecom was our first choice. The team from CTE is very easy to work with. Projects are highly dependent on the people working on them. If you’re in step with the other people working on the project, the project goes well. We saw this from the beginning in our interactions with CTE”

Khiem Nguyen IT Department Director at chneider Consumer Group

Call CTE on +44 0207537 7156 or email us at info.europe@chinatelecomglobal.com Contact us today to find out more

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