EB2 - Interconnection for Banking's Digital Revolution

Drive Innovation with Better Access to New Technology

Innovation is increasingly important in attracting new customers.

100 By 2025, there will be 100 new challengers across the APAC region, with at least two digital banks in every APAC market that will present a serious challenge to incumbents. 10

Fierce competition from challenger banks offering cheaper and more convenient services via online platforms, is putting traditional retail banks under increasing pressure to innovate and find new revenue streams. Over 55% of customers actively seek to buy from businesses that consistently introduce new products and services based on their needs and the capabilities of new technology. 9

9. State of Customer Experience, Salesforce. 10. Fintech and Digital Banking 2025 Asia Pacific – 2nd edition IDC Feb 2021.

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