Logistics and Supply Chain Technology Report 2021

中国电信（欧洲）有限公司 C h i n a T e l e c o m ( E u r o p e ) L t d .

The overwhelming majority of our solutions providers found that businesses were open to adopting new technologies in their operations. No doubt spurred on by the urgency of the pandemic mode of working, 37% of solutions providers found their customers to be very open to integrating new technologies into their operations, with a further 61% open, but cautious. Just 2% remained staunch in their resolve to stick to the technology that had served them thus far.

Which department is primarily responsible for driving innovation in your organisation? Innovation

25%

50%

Senior Leadership Team

31%

Operations

30%

Innovation Department

22%

IT Department

12%

Marketing

Sales

Despite our survey affirming that Senior Leadership Teams remain largely responsible for innovation in their organisations (31%), we also found that Operations had increasingly become more involved in the process (30%). This is in no small degree due to the necessity of technological decision-making required over the past year, thrusting IT from the back-office into leading technology strategies. Those with dedicated Innovation Departments also found them to be taking the lead (22%). As might be expected, marketing and sales play a largely reactive role, with just 3% and 2% of respondents citing them as drivers for innovation within their organisations, largely subject the constraints of the plans laid out by senior leadership and IT.