CTE Service Terms for A2P SMS Service

" Effective Date " means the date upon which the parties execute the A2P SMS Services Order Form;

“ Emergency Maintenance ” means maintenance that is not Scheduled Maintenance;

" GSM " means the Global System for Mobile Communications , the standard developed by the European Telecommunications Standards Institute describing the protocols for second-generation digital cellular networks used by mobile devices; " Participating Operator(s) " mean operator(s) who have entered into a commercial relationship with the Supplier or with a third party SMS hub provider for the purpose of the A2P SMS Services; " Service Commencement Date " means the date from which the A2P SMS Services to be provided by the Supplier as specified in the A2P SMS Services Order Form, or if the parties are unable to commence the A2P SMS Services on such date, any other dates as mutually agreed between the parties; " Service Initial Term " means the initial term for the A2P SMS Services as specified in the A2P SMS Services Order Form, or, if not specified in the A2P SMS Services Order Form, a period of twelve (12) calendar months; " Service Renewal Term " means the renewal term for the A2P SMS Service as specified in the A2P SMS Services Order Form, or, if not so specified in the A2P SMS Services Order Form, successive periods of one (1) month;

" Scheduled Maintenance " means maintenance that is performed by the Supplier during its standard maintenance window;

" SMS " means short message service;

" SMS Message " means a point-to-point transmission of text message using SMS as defined under the GSM;

" Spam ", " Fraud " or " Unsolicited SMS " means:

(a) SMS Messages that are sent to End Users without the End Users' prior consent or otherwise without meeting the requirements of Applicable Laws; and/or

(b)

any unlawful or fraudulent SMS Messages sent to End Users; and

" Unavailability " means the nodes where the A2P SMS Services is not available to the Customer, which shall not include periods covered by Scheduled Maintenance or Emergency Maintenance.

4.

A2P SMS S ERVICES P ROVISIONING

4.1 On its execution of the A2P SMS Services Order Form, the Supplier agrees to provide, whether through itself or an Affiliate, the A2P SMS Services to the Customer as described in these Service Terms. 4.2 Both parties shall connect and keep their respective Systems connected in the manner as agreed between the parties from time to time, at the point of interconnection to be agreed between the parties in writing (the " Point of Interconnection "). Each party agrees to convey Traffic from its System to the other party's System, at its own cost and expense, for the purpose of providing the A2P SMS Services in accordance with the terms and conditions of these Service Terms.

URAPACTG19033V1-02.06.21CTE

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