2021 Retail Industry Guide

Table of contents

Introduction

4

6

Moving to Smart Retail

Transforming the in-person shopping experience

7

Expansion of digital selling

9

Operation excellence with supply chains often located in China-APAC

11

Efficiency gains with Drones and Robots

12

Upgrade CX with In-store WiFi

13

Inform better with Digital Signage

14

Enhance stores with VR and AR

15

Enable anytime, anywhere Retail Chatbots

16

Use cases from across the retail industry

17

Conclusion

19

About China Telecom (Europe)

20

2

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